FAQs
Your questions, answered.
How guest booking works, how payment happens on WhatsApp, and what to expect on travel day.
Good to know
Booking and travel questions.
Do I need an account to book?
No. Renegade Air bookings are guest bookings. You search a flight, choose your seats, enter passenger details and send the request to our team on WhatsApp.
How do I pay for my ticket?
No payment is taken on this website. After you send your request, an agent replies on WhatsApp with payment instructions and issues your ticket once payment is received.
Is my seat guaranteed when I pick it?
Seat choice is a preference. Our team confirms actual availability for your flight before your ticket is issued.
Why did the fare change since I last looked?
Fares move with travel date, demand and promotions, but always stay within KSh 500 of the route's standard fare. The price you see is today's quote for that date.
When does my flight depart?
Every route has two daily services — one in the morning and one in the afternoon — but the exact times are not fixed. They move with daily operations, aircraft availability, weather and demand, so Nairobi to Kisumu may leave at 7:30 AM one day and 6:45 AM the next. Search your travel date to see the latest published time; our team confirms it on WhatsApp before you pay, and dates further ahead show "on request" until operations publish them.
How much baggage can I carry?
Cabin space on turboprop aircraft is limited, so allowances are confirmed with your fare. Tell us about extra or oversized bags before travel day.
Can I change or cancel a booking?
Contact our team on WhatsApp or by phone as early as possible. Changes depend on your fare type and seat availability on the new date.
Do you carry cargo and charter groups?
Yes. We operate scheduled and charter cargo lifts as well as private charters for groups. Send us your route and requirements for a quote.
Still need a hand?
Call 0762 117986 or 0762 177782, email res@flyrenegadeair.com, or message us on WhatsApp and a person will reply.
Contact us