Legal
The essentials of travelling with us—reservations, payment, changes, baggage and what you can expect on board.
Last updated September 2026
This is starter policy wording written for Renegade Air. Please have it reviewed by a legal adviser before publishing.
Reservation requests made through this website are sent to our customer service team on WhatsApp. A seat is only held once a representative confirms availability with you in writing.
Fares shown online are indicative and calculated from current demand and availability. The confirmed fare is the amount quoted by our team at the time of confirmation.
No payment is collected on this website. Payment options, including mobile money, card and bank transfer, are shared by our team after your seats are confirmed.
A ticket is issued once payment is received in full. Unpaid reservations may be released after the hold period communicated to you.
Economy Saver fares may be changed subject to a change fee and any fare difference. Economy Flex fares allow one free date change before departure, subject to availability.
Refund eligibility depends on the fare purchased. Requests should be made through our customer service team before the scheduled departure.
Passengers should arrive at the departure airport at least 60 minutes before the scheduled departure time. Check-in closes 30 minutes before departure.
All passengers must present valid photo identification that matches the name on the reservation. Infants travel on an adult's lap and must be accompanied by that adult.
Each fare includes 15 kg of checked baggage and one small cabin item. Excess baggage is accepted where aircraft capacity allows and is charged per kilogram.
Dangerous goods, including flammable liquids and compressed gases, are not permitted. Please ask our team if you are unsure about an item.
Schedules may change due to weather, operational or safety requirements. Where a flight is delayed or cancelled, we will offer the next available service or a refund of the affected sector.
Questions about these terms can be sent to our customer service team through the contact page or on WhatsApp.